This flexible module supports medical insurance providers to ensure high quality service by providing various means of customer interaction. The module provides a wide choice of queries with multiple search options that cover most of other modules within AXIS Suite. It can also handle receipt, queuing and processing of complaints.

Features Include Communication assistance to users to support query and view functions per policy per member Workflow management to enable referral or escalation of cases as needed Complaints handling both electronically and manually Notifications & reminders Full support of parameter-driven setup of rules and automatic validation of rules to send multi-channel messages including SMS, e-mail, fax, etc.